Contract Details

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Notice - 1-2 weeks
1099 contract / contractor / B2B
Term - 3-6 months with possible extension

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Our client is a fast-growing global fintech company building a modern digital payments platform that enables fast, secure, and compliant international money transfers. Serving millions of customers across multiple markets, the company operates a highly available cloud-native infrastructure where reliability, scalability, and operational excellence are core business priorities.

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We are looking for an experienced Site Reliability Engineer to help strengthen platform reliability, improve production operations, and drive automation across the engineering organization.

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About the Role

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As a Site Reliability Engineer, you will own and improve the reliability, availability, and operational health of a large-scale cloud platform. You'll collaborate closely with Software Engineers, Infrastructure, Customer Operations, and Product teams while helping evolve production support processes and operational standards.

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The role combines traditional SRE responsibilities with modern AI-assisted engineering practices, leveraging AI tools to improve incident response, documentation, operational workflows, and engineering productivity.

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This position is ideal for someone who enjoys solving complex production challenges, improving observability, automating repetitive operational work, and building scalable reliability practices.

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Responsibilities:

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Act as the primary technical escalation point for critical production incidents, providing hands-on support during high-severity outages.
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Improve platform reliability by reviewing new product launches, infrastructure changes, and production readiness before release.
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Design, implement, and optimize monitoring, alerting, and observability solutions across cloud infrastructure and applications.
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Analyze operational metrics, recurring alerts, and incident trends to reduce alert fatigue and improve overall system health.
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Lead incident investigations and post-mortems, ensuring root causes are identified and preventative actions are implemented.
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Collaborate with Engineering, Infrastructure, Customer Operations, and external support teams to coordinate incident response and customer communications.
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Participate in capacity planning, peak traffic readiness, disaster recovery exercises, and system performance reviews.
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Develop and maintain operational runbooks, documentation, and incident response procedures.
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Improve internal reliability tooling and automate operational workflows using modern AI-assisted development tools.
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Drive continuous improvements in operational excellence through automation, standardization, and proactive reliability initiatives.
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Requirements

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4+ years of experience as a Site Reliability Engineer, DevOps Engineer, Production Engineer, or a similar infrastructure-focused role.
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Strong experience supporting production systems running on AWS.
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Hands-on experience with monitoring and observability platforms such as Datadog, AWS CloudWatch, New Relic, or similar.
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Experience with incident management platforms such as PagerDuty.
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Strong understanding of production incident management, root cause analysis, and post-incident review processes.
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Experience working with ticketing and documentation platforms such as Jira and Confluence.
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Familiarity with operational dashboards and reporting tools (Looker or similar BI platforms).
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Experience building operational documentation, runbooks, and support processes.
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Comfortable working outside regular business hours when critical production incidents require senior engineering support.
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Experience using AI-assisted engineering tools (Claude, GitHub Copilot, Cursor, or similar) to improve engineering workflows, automate documentation, incident triage, reporting, or operational tasks.
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Strong scripting or automation skills (Python, Bash, or similar) are considered a plus.
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Nice to Have

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Experience working in fintech, payments, financial services, or other high-availability environments.
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Experience with Infrastructure as Code (Terraform, CloudFormation, or similar).
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Familiarity with Kubernetes and containerized environments.
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