Type: Contract (long-term, full time)
Location: Remote (must be able to work PST hours, until 4PM PST at least)

About the Project

Our client is a leading company in the IT operations and incident management space, providing a platform for automation, monitoring, and system reliability. We are looking for a Senior Backend Developer (Node.js) to support client onboarding, platform integrations, and backend optimization for enterprise deployments.

Responsibilities:

1. Solution Architecture & Integration

• Design and implement custom solutions leveraging BigPanda’s platform for event ingestion and incident sharing.

• Collaborate with Professional Services, Account Managers, Sales, and Engineering to capture customer/prospect feedback and influence the product roadmap.

• Ensure measurable impact and customer success through solution adoption.

2. Customer-Facing & Handoff

• Partner with Customer Success / Professional Services teams to ensure smooth transition from POC to live deployment.

• Act as a trusted advisor, guiding customers to adopt and expand the platform, identify additional use-cases, and achieve business outcomes.

• Present and influence technical and executive stakeholders (SRE, NOC, CIO/VP Ops) on BigPanda’s role in digital transformation and operational resilience.

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Required Skills & Qualifications

• Experience as a Solutions Engineer, Software Engineer, Sales Engineer, Pre-Sales Consultant, or similar in enterprise SaaS (preferably AIOps, observability, ITSM/ITOM).

• Hands-on experience with SaaS platforms, cloud technologies (AWS/GCP/Azure), REST APIs, and scripting in TypeScript and JavaScript.

• Verbal and written communication skills; able to present technical content to non-technical audiences and customers.

• Consultative mindset: listen to clients, ask insightful questions, and propose compelling solutions rather than just demos.

Nice to Have

• Background in AIOps, IT monitoring, or incident management platforms.
• Previous experience in solutions delivery roles.