Location: Remote
Start Date: ASAP

About Sphere:
Sphere is a global consultancy that connects strategy, modern engineering, data, and artificial intelligence to help companies accelerate growth and innovation. We co-innovate with some of the world’s most respected companies to solve complex problems, optimize business operations, and create sustainable competitive advantages. As we continue to expand our consulting services and industry expertise, we are seeking an Accounts Operations Coordinator to join our team.

Role Overview:
We are looking for a proactive, detail-oriented, and organized Accounts Operations Coordinator to support our TeamAug business unit. This role will work across departments to ensure operational excellence in consultant lifecycle management, client engagement, and strategic initiatives. The ideal candidate thrives in a fast-paced, distributed environment and takes initiative to streamline processes and drive results.

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Key Responsibilities

• Consultant Lifecycle Support:
  Coordinate candidate interviews, onboarding, and offboarding activities for TeamAug resources, ensuring clear communication, logistical readiness, and a smooth experience for all stakeholders.

• Contract & Finance Operations:
  Monitor TeamAug contract timelines in collaboration with client partners and the Director of Operations. Follow up on outstanding client payments by managing collection communication workflows.

• Consultant Engagement & Client Feedback:
  Maintain regular check-ins with deployed consultants, gather structured client feedback, and collect insights to inform ongoing service quality and future case studies.

• Content Creation:
  Draft compelling case studies for TeamAug engagements using our Harvard Deck structure, highlighting the business impact of Sphere’s services.

• Strategic Research & Special Projects:
  Support leadership with research assignments, ad hoc strategic requests, and executive-level project management needs.

• Cross-functional Coordination:
  Collaborate with internal teams to ensure successful execution of initiatives and maintain alignment across operations, sales, and client services.

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Qualifications

• 2-4 years of experience in operations, project coordination, or client services roles

• Strong proficiency in Microsoft Office 

• Excellent written and verbal communication skills

• Highly organized and detail-oriented, with the ability to manage multiple tasks and priorities simultaneously

• Proactive, independent work style and strong ownership mindset

• Demonstrated ability to operate effectively in a fast-paced, deadline-driven environment

• Experience with CRM systems (e.g., HubSpot, Salesforce) and project management tools (e.g., Monday.com, NetSuite) is a strong plus

• Previous experience supporting distributed or remote teams is preferred