Location: Remote
Type: Contract (100 hours in total), part time
Start Date: ASAP
Extension: Possible extension into implementation phase

At Sphere, we combine global expertise and local insight to help people and companies turn their ambitious goals into reality. We're now looking for a Senior Business Analyst to join one of our partner teams and lead the discovery and strategy phase for a core systems transformation at a mid-sized insurance company.

Responsibilities:

• Assessment of current claims and accounting systems (e.g., ProLaw), workflows, and pain points.
• Engage stakeholders across business, finance, and IT to gather requirements and document as-is processes.
• Define to-be state processes, identify opportunities for improvement, and document future-state vision.
• Develop a business and technical requirements package to support system selection and solution planning.
• Contribute to evaluating potential claims management solutions (system-agnostic at this stage).

Produce key deliverables including: process maps, fit-gap analysis, implementation roadmap, business case and executive summary, etc.

Requirements:

• 5+ years of experience as a Business Analyst or Consultant in insurance or financial services.
• Deep understanding of insurance claims workflows, terminology, and system touchpoints.
• Experienced in documenting business and functional requirements.
• Experience producing implementation roadmaps and supporting system evaluations.

Nice to Have:

• ​​​​​​Prior experience working on claims system transformation projects.
• Exposure to or evaluation of Claims Management systems.
• Background in consulting or pre-sales (good at shaping solution direction).
• Familiarity with RFP or vendor selection processes.